1. Call Center Proficiency and Business Process Outsourcing
2. Customer Service Excellence Program (CUSEP)
3. Management Development Program (MDP)
4. Health and Community Services (HCS)
5. Human Resource Solutions and Outsourcing
6. Hospitality and Tourism

Call Center Proficiency and Business Process Outsourcing

1. Basic Contact and Call Center Course
2. Call Center Finishing Course
3. Customer Care and Relations Management
4. Telemarketing

These courses are based on TESDA Curriculum.

Customer Service Excellence Program (CUSEP)

1. Service Vision and Values Workshop (3 days)
2. Service Audit Workshop (3 days)
3. Service Improvement Workshop (3 days)
4. Celebrating Accomplishment Workshop (2 days)
5. Basic Customer Service Skills or BCSS ( 3 days)

This course program is offered from 3 – 6 months with coaching and consultancy add on. These can be offered in-house or as open public seminars.

Management Development Programs

1. Supervisory Training and Enrichment Program (STEP)
2. Total Quality Management (TQM)
3. Values Integration for Effective Work Systems (VIEWS)
4. Communication and Leadership Applied to Improved Management Systems (CLAIMS)
5. Personal Efficacy Training (PET)
6. Appreciative Team Building
7. Financial Management Systems

These can be offered in-house or as open public seminars.

Human Resource Solutions and Outsourcing

1. Performance Management
2. Personnel Selection
3. Training Needs Assessment
4. Wage and Salary Administration
5. Human Resource Development Plan